Operations Assistant

Job Summary:

This position is responsible for many functions within the Operations Department that include processing delivery and receiving paperwork, maintaining stock and approval inventories,  processing warranty service work and facilitating and controlling the punch order process.

Essential Duties and Responsibilities:

  • Maintain and update computerized inventory, by regular cycle counting.
  • Maintain budget stock at optimum levels; update usage reports, as needed.
  • Assist in the management and disposition of dated orders in the warehouse.
  • Assist with service calls.  Prepare service tickets and order product as needed for customers and in-house use.
  • Receive project folders, verify completeness, route to Project Coordinator, if assigned, for upcoming installations.
  • Create and print service orders as required.
  • Receive service requests from customers and operations personnel & create service orders as required.
  • Process requests for replacement keys.
  • Research & identify all orders that are received but cannot be delivered.
  • Identify orders that are shipping to GOP that cannot be delivered, so they can be redirected for long-term storage.
  • Manage and distribute receiving records.
  • Collect and prepare all completed pick tickets for accounting and invoicing.
  • Act as liaison between sales and operations.
  • Assist with incoming phone calls from customers, employees and subcontractors.
  • Initiate, maintain & verify distribution of all return authorizations.
  • Review service and installation tickets before they go to Accounting.  Cost delivery and labor charges.  Ensure completeness, order product as needed.  Monitor all follow-up work.
  • Manage the approval chair inventory, including adding, deleting, making tags and resolving inventory discrepancies.
  • Maintain loaner file.  Review loaner report to ensure timely return of loaner product.
  • Compile warranty tickets.  Order stock replacement product and process.
  • Review and resolve all damages and shortages discovered in the order filling process.
  • Perform other duties as assigned.

Minimum Qualifications:

  • High school education or equivalent.
  • Operations and warehouse knowledge preferred.
  • Ability to read and understand instructions
  • Good communication and retention skills.
  • Good customer service skills.
  • Ability to handle and prioritize multiple tasks.
  • Working knowledge of Microsoft Office software.
  • Hedberg knowledge highly desirable.
  • Ability to lift up to 20 lbs.

Preferred Qualifications:

  • 1-3 years of clerical experience
  • Familiarity with Hedberg and Office software suite.
  • Excellent attention to detail

Physical/Mental Demands:

This position can be performed while standing or sitting.  Occasional bending, twisting or reaching.  The ability to climb stairs is required.  Occasional lifting may be necessary up to 20 lbs.  Specific vision abilities required by this job include close vision and peripheral vision.  The ability to talk, listen, read and write are important functions of this job.  Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of the job.

Working Conditions:

This position is an office based position with no travel required.


As a privately held company for 55 years, General Office Products is a reputable, design focused leader in the contract interiors industry.  We offer substantial design services to our corporate, healthcare, and higher education clientele. Our newly renovated facility provides an innovative, exciting office environment!  We offer an exciting performance bonus plan, comprehensive retirement/health benefits, technology & work environment that promotes work mobility and competitive compensation.

General Office Products is an Equal Opportunity Employer

Interested candidates who meet the qualifications can submit their resume, cover letter and any additional documentation by using the form below.

Submit Your Resume

Thank you for your interest in joining our team! Please attach a cover letter and resume. Also attached any additional items you would like to submit.
  • Voluntary Self-Identification Form - Please Read Carefully:

    To All Applicants: General Office Products is an Affirmative Action/Equal Opportunity Employer and as such, we are required to collect and maintain information related to applicants in order to meet governmental recordkeeping and reporting requirements and to monitor the effectiveness of our outreach, recruitment and other employment practices. At this time, we are asking you to help us meet our obligations by providing the information listed on the following pages. Please note that the information will be used only in accordance with the provisions of applicable laws, executive orders, and regulations. Providing this information is voluntary and refusal to so will not result in any adverse treatment. The information you provide will be held in strict confidence except that: 1) Necessary management and supervisory personnel may be informed to ensure proper placement and to provide reasonable job accommodations; 2) First aid and safety personnel may be informed to the extent appropriate, if the condition might require emergency treatment; and 3) Government officials investigating affirmative action program compliance may have access to reported information. Thank you for your cooperation in this important initiative.
  • Protected Veterans:

    The definitions of protected veterans are listed below. Use the boxes following the definitions to indicate whether you are a protected veteran: DISABLED VETERAN: A “disabled veteran” is one of the following: 1) A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or 2) A person who was discharged or released from active duty because of a service-connected disability. RECENTLY SEPARATED VETERAN: A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service. ACTIVE DUTY WARTIME or CAMPAIGN BADGE VETERAN: An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. ARMED FORCES SERVICE MEDAL VETERAN: An “armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
  • If you are a disabled veteran, you may use the space above to tell us about: 1. Any special skills, knowledge, or abilities which may qualify you for positions within General Office Products so that you can be considered for positions of that kind, and 2. Any reasonable accommodation that you may need because of a disability which would enable you to engage in the application process or perform the essential functions of the job properly and safely. This might include, but is not limited to, a change to application or work procedures, documents in an alternate format, sign language interpreter, or specialized equipment.